Workflow at a glance
Move each vehicle through a visible service booking
- Record the vehicle, service window, and expected handoff.
- Align the bay, technician, and participant context.
- Offer an intake window for a request, then confirm the bay, technician, and realistic handoff time before accepting the visit.
What stays separate Diagnostics, parts inventory, work orders, and billing remain in dedicated automotive systems.
Scheduling controls
- Shared planning for bays and specialists.
- Visible bay and specialist occupancy.
- Configured reminders for the service team and event participants.
- Shared updates when repair scope changes.
Sequence intake, workshop time, and handover
Schedule vehicle intake in the booking layer, reserve workshop time for a mechanic, and add a separate handover window when the repair is expected to be ready. A parts-delivery event can show a dependency to the team, while inventory and repair orders stay in the workshop system.
FAQ
Can I manage bays and mechanics in one schedule?
Yes. SotiDo keeps bay occupancy, specialist assignments, and diagnostics windows in one timeline so the team can coordinate without duplicate sheets.
Does SotiDo help with reschedules during active repairs?
Yes. Update the booking or handover event when timing changes so the service advisor and technician can check the current plan. SotiDo does not replace a repair order or parts inventory system.
Does this replace a full auto service business system?
SotiDo covers planning and appointment coordination. Deep sales and finance modules can remain in a dedicated business system.
Does a request for a diagnostic slot confirm a workshop visit?
No. A customer can request the available time; the service team reviews and confirms it. The request does not reserve parts or create a repair order.